Due to the nature of our business, we do not offer appointments. All pets are examined on a first come, first served basis depending on the severity of the condition or injury. An animal in critical condition will be seen prior to animals that do not have life threatening injuries.
Whenever possible, it's a good idea to call ahead to let us know when to expect you. We may be able to facilitate your pet's visit by setting up our treatment area for your pet, or even meeting you at the door to help you carry your animal inside if assistance is required.
Bring in any medical history you have of your pet when you come to our vet clinic, if your pet is stable enough to take the time to gather these before you leave home. If you have something like this, share it with our team. If not, let us know everything that you think will be important. Our veterinarians can still work with whatever information you have.
It is important to assess each emergency upon presentation to determine potentially life-threatening problems that require immediate medical intervention. If any part of the initial history or physical exam suggests a serious problem, the nurse may ask permission to take your pet to our treatment area for a more thorough assessment of vital signs and examination by the doctor. After examining your pet, the veterinarian will discuss with you your pet's medical status and quickly address options for immediate medical intervention. Approximate cost and prognosis will be discussed to help you make an informed decision regarding your pet's emergency care.
Waiting to be seen
Once at our office, if your pet is found to be in stable condition, you may be asked to wait in an exam room or the reception area and a veterinarian will be with you as soon as possible to examine our pet and discuss treatment options.
Please remember that our hospital frequently treats critical animals that require life-saving intervention. We do our best to keep wait times to a minimum while still providing quality care. We ask for your patience during these wait periods as we assist critical animals and their families. You and your pet are very important to us and we strive to make your visits as quick and efficient as possible.
If your pet requires hospitalization, a detailed treatment plan will be provided to outline your pet's medical needs. The doctor and staff will thoroughly discuss our pet's illness and the expected course of treatment.
We require a deposit of 50% of your treatment plan cost prior to hospitalization. Please refer to our fees and financial assistance page to review our payment policies.